![]() My order confirmation stated this would ship within ***** business days. Ordered a computer from Build Redux on 01/06/23. They have not sent me the gpu back or responded in weeks. So the computer was packaged and sent it took a week for the *** to arrive, and Redux took around another week to finally review and inspect the *** for any defects, with their final verdict stating that the packaging was not secure enough and shipping damaged the *** leaving the warranty voided. He then requested 6 images of the computer to showcase that it is intact, which was sent and a return label was given, in which the ************************* informed my son to package only the *** which was presumed to be defective by his own words and to be sent back to the REDUX facility in ********** for testing and if based on their warranty, it fell under the coding that a replacement would be sent out. After that had been done and followed by the instructions given, the system turned on and was working perfectly fine. January 30th, *************************** responded to my many tickets posted about the issue the following day in which he stated to unslot the *** to test if the graphics card was the problem which my son also thought was suspicious. After a couple of hours of testing with only the LED lights on my son took a video around at 2:00 am EST time in which it was showcased, the system was not posting nor was the *** LEDs turning on hinting at a possible graphical issue. Nothing internal was touched, and nothing worked for hours and hours. Based on this circumstance my son then took it into his own hands to seek out Build Redux's own troubleshoot guides in which he just unplugged the power cable from the computer (external). From then around 50 minutes later I emailed Redux, showcased in evidence 1 that the ** was not working which as promised on their site it would work and pre-tested before shipping showcasing that the system should be ready to go out of the box. ![]() I received the computer from Redux on January 29th, middle of the day from ***** at 2:56 pm which my son's signature was on the documentation in the ***** pdf linked.
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